When you place your order or sign up with SIGMA CLOCKS, we appreciate your loyalty in us. Privacy of your personal information is taken very seriously and we keep your every information confidential. SIGMA CLOCKS will NEVER misuse your personal information!!
We follow a very stringent privacy policy as follows:
1.No Sharing of Information
We will never share your email address or any other details: We do not include you in any mailing lists without your explicit consent.
We will never sell your information to any 3 parties: You probably do not know but most companies track browsing history, leave unwanted cookies on your desktops and even sell your information and browsing behavior to mailing lists or third parties. We UNDENIABLY condemn it.
We will never mail you inappropriate information: When you order from us, you have a control on what information we send to you. You can choose to keep a separate correspondence email id with us. If you do NOT want it, we will NOT send you any order confirmation, invoice, shipping confirmation or satisfaction surveys.
We will never disturb you with e-mails soliciting repeat business if you do NOT want so. We firmly believe that our product quality and service efficiency would bring repeat business automatically.
The merchant’s name on the card/bank statement will either show our payments processing partner names or SIGMA CLOCKS.
We will maintain security of our systems and information: We conserve the latest anti-virus software (if required) and use secure passwords on all systems. Your information is safe with us and even our employees cannot access it unless otherwise it is needed to service you.
2. How we use your information
Your shipping address: This is used to ship your order. You can change it for every order as per requirement and we will NEVER send anything else to this address beside your order itself.
Your phone number: This is used only for purposes of helping the courier delivery person to find your address. The concealed packing of the orders safeguards that the courier delivery person does not get to know anything about your order or you. We may also call you on the phone number provided to confirm the order before dispatching OR for any other purpose related to the order placed on SIGMA CLOCKS Portal. The call shall be made through automated system or by customer care representative. You may also receive a SMS with the details of how to confirm/reject order by means of a miss call or other services.
Your credit card information: Your Credit Card/Debit/Bank account information is used only to process your transaction.
Your email address: We will NEVER send you e-mails if you request us not to. As a default, we assume your consent to send you e-mails for purposes of:
• E-mailing you copy of the order
• E-mailing you the shipping confirmation
• E-mailing you a short customer satisfaction survey
• E-mailing you ‘Reminders’ for products you opt to be reminded for
Your billing address: This is required ONLY for purposes of verification of your credit card. SIGMA CLOCKS will NEVER send anything to your billing address.
3. Gathering Information
Every website invariably collects information. But we have a comprehensive information collecting policy to conserve your privacy.
For Visitors (people who look into our store or visit us) – When you visit SIGMA CLOCKS.com, we can see the visit but not the person. The priority of the products are found out by the same. We DO NOT gather information about specific person.
For Customers (people who have an account with us or order with us)
• Your personal information is covered under our Privacy Policy and is treated as utmost confidential.
• You have every right to know what information we have collected about you and also have the right to change this information. If you would like to contact us about updating your information with us, please write to us at workofficial20@gmail.com.
• In order to make changes to your information you will have to first prove your identity to us. This avoids other individuals from accessing your files.
• We will not reveal credit card details over the telephone. If there is an issue with your credit card we can handle it through your merchant bank (the process is actually easier than it sounds).
• Any customer feedback we receive is always held in strict confidence. If we do disclose your feedback about our business or products it will be in a completely anonymous manner.
• In short, your purchase from our portal is held with complete confidentiality and it is 100% private!!
4. DND
You may receive transactional SMS, calls on registered mobile/landline number with us, related to your account/orders placed on our website.
All the calls/SMS will be related to transactions performed on our website.
You may be sent promotional SMS related to offers/products on our site. If you choose not to receive those, you may click on the unsubscribe link provided in those SMS.
You may receive alerts/notifications related to your order on our mobile apps in future.
You may receive notifications on our mobile apps related to new products/offers etc. added in our portal.
You may turn off notifications if you wish to by changing App Notification settings on your mobile.
5. Advertising
We may use features of adv platforms like Google AdWords, Facebook, etc…..
6. Legal issues
Just in case, a transaction is involved in a legal dispute (usually credit card fraud), information might be requested from us in form of a subpoena (legal demand for information or appearance). In such cases, we might furnish requisite information. In case this occurs, our policy is to first contact the customer (through preferred medium chosen by the customer) to inform them about our legal obligations.
These issues are not common and generally happen in case of credit card frauds. Hence, such information sharing would help in protecting your account and business with us.
Your order details and personal details like address and phone number may be shared if asked by any Government Department eg. Sales Tax Department.
7. Links to other sites
Our site may link to other websites that may collect personally identifiable information about you. Any such pages will clearly be identifiable in the browser URL and will not carry the SIGMA CLOCKS.com logo on the top. We do not take any responsibility for the policies or actions of such websites whatsoever.
However, such links (except for the one to our payment gateway provider) are NOT required to browse or complete any transaction at SIGMA CLOCKS.com. We have ensured that your experience with us is as private as it should be.
Our payment gateway provider is “Cashfree” and “Kotak Mahindra”, which has a history of managing millions of secure payment transactions. You may shop with confidence with us and make payments through them. You can visit their website and view their Privacy Policy.
Our site may have links from advertisers and we take NO responsibility of consequences after being re-directed to other websites.
8. Merger, Acquisition and Termination of Service
If we merge with, or are acquired by another company, the resulting combined company will use the Personal Information you have provided as described in this policy. If we cease operation, your Personal Information may be transferred to and used by another company that offers similar or related products or services.
